Troubleshooting

I am getting this error: "The authentication hash is invalid":
Your best bet is to visit the API Explorer and input the parameters manually. If a valid response comes back then make sure that the querystring which is generated matches the format you use in your application. Also, try to make the auth hash manually with this Sha-1 tool. If you, did not get a valid response, please check your user and/or partner keys or diagnose the error based on the resulting API message.

I am getting this error "The specified date is too old or too new"
Make sure that the date parameter in your request is a valid unix timestamp and that it is generated at the time of the query.

I am getting this error: "The userToken is unconfirmed"
This applies only to partner requests. The user on behalf of whom you are calling the API has recently signed up for TubeMogul, but has not yet confirmed their account. The user must 1st respond to the email that TubeMogul sent them, thus confirming that the address they registered with is a valid email.

I am getting this error: "The userToken is invalid"
This applies only to partner requests. The user has updated their user_token. To regenerate a token, direct the user to the login2 page again. See Obtaining User Tokens for details.

I am getting this error: "The requested method is not supported on this server"
You might have attempted to upload a video to the api.tubemogul.com domain instead of upload.tubemogul.com domain.